General Questions
What makes your Shopify development service different?
We focus on quality, transparency, and scalability. Every project includes senior developer oversight and a rigorous QA process to ensure maintainable, high-performance code.
Do you work with agencies or direct clients only?
We work with both agencies and direct clients. Agencies benefit from our white-label development and structured team approach, while direct clients get scalable Shopify solutions tailored to their growth.
Can I switch plans later?
Yes, at Parkdale Digital, we offer flexibility to switch plans as your needs evolve. Simply reach out to our team, and we’ll help you transition to the plan that best fits your current requirements.
Plan and Pricing
Can I upgrade or downgrade my plan?
Yes! You can upgrade or downgrade your plan at any time to align with your business needs. Just let us know, and we’ll make the adjustments.
Is there a long-term commitment?
No, all plans are flexible. You can cancel, upgrade, or downgrade anytime without penalties.
What if I need more hours than my plan includes?
If you exceed your allocated hours, additional work can be done at a predetermined hourly rate, or you can upgrade to the next plan for ongoing needs.
Do you offer discounts for long-term commitments?
We don’t offer discounts for long-term commitments, but our higher plans provide better pricing per hour, offering great value for extended engagements.
Development Process
How do you ensure quality?
At Parkdale Digital, we ensure quality by following a rigorous process that includes standardized coding practices, senior developer oversight, and thorough testing at every stage. Our team prioritizes reliability, maintainability, and clear communication to deliver results that exceed expectations.
How do you communicate during a project?
We use a combination of email, project management tools, and regular video calls to ensure clear and consistent communication throughout the project.
What happens if my assigned developer becomes unavailable?
We have a team of skilled developers who can step in to ensure your project continues without interruption.
Do you provide documentation for the work you do?
Yes, we provide comprehensive documentation for all the work we do to ensure you have a clear understanding of the project and can maintain it in the future.
Technical Support
Do you offer emergency support?
Yes, we offer emergency support for critical issues that need immediate attention.
Can you help with third-party app integrations?
Yes, we can assist with integrating third-party apps to enhance your store's functionality.
How do you handle bugs after project completion?
We offer a warranty period during which we will fix any bugs related to our work at no additional cost.
Custom Projects
Do you work on custom Shopify Plus projects?
Yes, we specialize in custom Shopify Plus projects tailored to your specific needs.
How do you price custom projects?
Custom projects are priced based on the scope and complexity of the work. We provide detailed quotes after understanding your requirements.
Can you build custom Shopify themes or apps?
Yes, we can build custom Shopify themes and apps to meet your unique business needs.
Do you support non-Shopify platforms?
While our primary focus is on Shopify, we can discuss support for other platforms on a case-by-case basis.